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Advancing Business Transformation at Marriott with AI

Written by Jamie McCrary | July 11, 2024

 

Editor’s note: This summer, we’re charting Kogod students’ internship experiences in this special spotlight series. We’re documenting their growth by exploring where they’re interning, why, and how their experiences feed into longer-term goals post-Kogod.

Digital transformation is shifting the face of nearly every industry. As tools like artificial intelligence have proliferated, companies are reimagining their core operations and the employee and customer experience.

This summer, MBA student Ravi Nair is helping advance this innovation at Marriott International, a globally celebrated leader in hotel tech transformation.

As a business transformation intern, Nair is helping map the Marriott associate experience and examine ways to optimize their guest check-in process. He’s also helping launch Marriott’s experience validation lab, the physical space where the company will test these reimagined processes.

Nair notes he was drawn to the role and the company for its focus on innovation and problem-solving.

“I love problem-solving and finding more than one solution to an issue,” Nair says. “So, this technology shift really piqued my interest. I’m also especially excited about the hands-on aspect of the lab. I love collaborating with others.”

Read on to learn more about Nair’s experience so far this summer—and how he plans to channel his new business innovation skills into his MBA degree and beyond.

Kogod: What inspired you to apply for the internship at Marriott?

Ravi Nair: Marriott is going through a massive technology shift right now. They’re working on many operational improvements and enhancements, which piques my interest.